Over the years, we have developed and implemented
- Scannable client satisfaction surveys in half a dozen languages,
- Mapped out immense amounts of archival data,
- Conducted large numbers of focus groups and interviews with specific populations of clients
- Created integrated multi-jurisdictional databases . The data thus generated points the way to systemic changes that positively impact end users.
We've also developed a number of courses and presentations to help client agencies develop their own staff capabilities and better serve their end clients.
Mapping of youth violence and domestic violence incidents in Oakland, California suggests correlation.
Sometimes a picture is worth a thousand words.
Sometimes a picture is just easier to understand than a thousand words.